Traveling is often an opportunity for relaxation and escape from our day-to-day lives. However, taking the time to relax doesn't mean leaving your financial and personal information unguarded. Here are a few tips to make sure your Athens Federal Debit Card is protected when traveling in the U.S. or abroad.
Notify Athens Federal of Your Travel Plans
Letting us know your plans will help keep your card from being locked because of unusual transactions, not typically a part of your normal spending pattern. Be sure we have your updated contact information so we can verify charges or notify you of suspicious activity. Remember to check your account frequently with online banking or via your Athens Federal Mobile App. It’s also a good idea to sign up for account alerts which will notify you when there is an unusual transaction. If you suspect suspicious activity, contact Athens Federal’s debit card fraud hotline 24/7 at 1-800-411-8498.
Remember These Card Tips When Traveling or
Using a Foreign (Non-Athens Federal) ATM:
- Plan to bring at least one credit card and one debit card.
- Make sure you have a four-digit personal identification number (PIN) for all of your cards, including your credit card. Request a PIN if you don’t have one or can’t remember it. You will want to allow enough time for your financial institution to mail it.
- Stay away from ATMs at retail stores, restaurants, airports, convenience stores or kiosks which can be more vulnerable to ATM thieves.
- Cover your password with your hand, so hidden cameras can’t pick up your password.
- Never rely on the help of strangers to retrieve a confiscated card.
- Never use an ATM when other people are lingering.
- ATMs located outside the U.S. will only allow you to access cash from your checking account not your savings.
- Visit ATMs with language options that will help you process your transactions successfully.
- Use an ATM with a legitimate card reader. Keep an eye out for unusual card slots and, if necessary, try another ATM.
- Use ATMs at banks during normal banking hours. If there is a problem, someone at the bank can help you and fees may be lower than “independent” ATMs.
- Use an ATM under video surveillance which can be safer.
- Limit your ATM visits.
- Retrieve your cash and card quickly. Some ATMs pull back cash as soon as 30 seconds.
If You Have Problems With Your Card:
- Try withdrawing a lower amount. The ATM may have a withdrawal limit.
- Try a different ATM.
- Try later. Your card’s 24-hour withdrawal maximum is based on U.S. time or the network may be temporarily down.