Do Not Call Policy
Policies & Disclosures Do Not Call Policy

Athens Federal Community Bank is committed to honoring the requests of its current and prospective customers. In support of this commitment and pursuant to regulations set forth by the Federal Communications Commission (“FCC”) at 12 CFR §64.1200, the Bank's Board of Directors has adopted the following policy. This policy statement is being provided to our customers.

  • Athens Federal Community Bank maintains a record of the name and contact telephone number(s) for consumers who do not wish to be called. If you do not wish to receive telemarketing and/or telephone solicitation calls from Athens Federal Community Bank, you should complete the attached form and return it to the Bank at the address provided. You may also call us at the telephone number below or submit an e-mail communication to the e-mail address below indicating your desire to be placed on the “do-not-call” list. Any e-mail communication to you confirming receipt of your “do-not-call” request will not be deemed to have violated this policy.

  • Athens Federal Community Bank's “do-not-call” records are maintained for five (5) years so consumers will not be burdened with periodic calls to renew a “do-not-call” request.

  • When a request is received from a consumer not to receive telemarketing and/or telephone solicitation calls from Athens Federal Community Bank, necessary steps are taken to make a record of the request, which includes the consumer's name and telephone number. The Bank will honor a consumer's “do-not-call” request within thirty (30) days from the date that such a request is made. As telemarketing and/or telephone solicitation may already be in progress at the time of a consumer's request, processing such a request may take up to thirty (30) days from the date of the consumer's initial request. For the purpose of this policy, the term “telemarketing” means the initiation of a telephone call or message for the purpose of encouraging the purchase and/or rental of, or investment in, property, goods, or services, which are transmitted to any consumer by the Bank and its subsidiaries. For the purpose of this policy, the term "telephone solicitation" means the initiation of a telephone or message for the purpose of encouraging the purchase and/or rental of, or investment in property, goods, or services which are transmitted to any consumer but does not include a call or message: (i) to any person with that person's prior express invitation or permission; or (ii) to any person with whom the caller has an established business relationship.

  • All Athens Federal Community Bank personnel involved with telemarketing and/or telephone solicitation are trained, informed, and directed to comply with the Bank's “Do Not Call” policy.

  • Consumers must inform the Bank of any changes in name or phone number if they move or wish to place a new telephone number on the Bank's “Do Not Call” policy.

  • Consumers must inform the Bank if there is more than one telephone line and/or number that needs to be removed. Each line and/or number must be provided to the Bank to ensure that it will be removed.

  • This policy does not cover independent third parties, who may, on their own initiative, conduct telemarketing and/or telephone solicitation to solicit consumers for Bank's products or services.

It is the policy of Athens Federal Community Bank to only make calls to existing customers. In the event a customer notifies Athens Federal of their preference to not receive telemarketing calls, the Deposit Operations Manager will place the customer name and telephone number on a master “Do Not Call” spreadsheet and will also make a notation on the system at the customer port level. Athens Federal will honor the customer's do not call preference for a period of five years. The customer will receive written confirmation that his or her request has been noted in the Athens Federal Do Not Call Registry.

Athens Federal Community Bank intends to comply with all federal and state do-not-call laws and regulations. Questions or comments regarding the Bank's “do-not-call” policy should be forwarded to:

Deposit Operations Manager
“Do Not Call” Compliance
Athens Federal Community Bank
P.O. Box 869
Athens, TN 37371-0869
Phone: 423-745-1111
Email: depositops@athensfederal.com