ONLINE BANKING
Bill Pay Demo |
Personal Banking Demo |
Online Internet Banking Enrollment |
FREQUENTLY ASKED QUESTIONS ABOUT ONLINE BANKING
Q: What is On-Line Banking?
A: On-line banking lets you do your banking right from your PC at home or in the office. You can now have access to all your banking information through the internet. The safe and secure way to bank from your PC is now available at Athens Federal Community Bank. Ready to enroll? Simply click here for Online Internet Banking Enrollment.
Q: What can I do with online banking?
A: You can check balances, review account histories, transfer funds between accounts, pay bills and much more.
Q: What equipment will I need?
A: You can access afcb online from any computer with Windows Vista, Windows 7 or Windows 2000, XP or ME. Macintosh is also supported. The computer must have internet access and a Web browser with 128-bit security, such as Netscape 6.0 or higher or Microsoft Internet Explorer 5.5 or higher. Windows 95 will work, but is not completely supported due to an outdated operating system.
Note: Any browser version less than the versions listed above will result in an error upon login.
The recommended browser is Internet Explorer. Some functions may not work properly in Netscape.
Q: Can I access my accounts from more than one computer?
A: Yes. You can use any computer that has internet access and a browser with 128-bit security. That means you can you can pay bills or access your accounts from home, work on even on your laptop when you are away from home.
Q: How do I enroll for afcb online?
A: You may self enroll by clicking on Online Internet Banking Enrollment.
Q: What accounts can I access?
A: Checking, savings, money market, and loan accounts can be accessed through afcb online. Transfers can be made from checking, savings and money market accounts. You can also make a loan payment from your checking, savings or money market using afcb online.
Q: How current is the online statement information?
A: When you connect to afcb online, you will receive information on all of your account activity for the last 90 days. The on-line information is current as of the last posting day and displays all activity conducted through the bank such as electronic deposits and cleared checks, plus check card and ATM activity.
Q: Will I still receive a monthly statement?
A: Yes. You can sign up for electronic statements by clicking here.
Q: How safe and secure is On-Line banking?
A: Athens Federal Community Bank uses a combination of the latest technologies to protect data. It features password controlled entry, Veri-Sign issued digital ID for the on-line server, Secure Socket Layer (SSL) protocol for data description and state-of-the-art firewall protection. Regulation E applies to on-line banking just like our Athens Federal Check Card and liability on unauthorized electronic transactions is limited to $50 for transactions that are reported.
Q: How much does it cost?
A: Accessing account information through afcb online is free to all personal account customers.
Q: Which bills will I be able to pay through Bill Payment?
A: You can pay almost anyone with a valid address in the United States - from utilities to credit cards, to your paperboy. However, government regulations do not permit the payment of child support, maintenance, alimony, tax payments or any other governmental or court directed payments using this service.
Q: How long does it take for bills to be paid?
A: It is necessary that all scheduled payment dates selected by you be no less than five business days before the due date, not the late date or date in the grace period. Payments entered after 8PM will be considered on the next business day. If you follow the procedures listed herein and the Service fails to send the payment as described in the payment instructions received, the Service will be responsible for any late charges ( up to $50 per late payment).
Q: Which accounts can I access?
A: You may access any personal account on which you are an owner. If you complete sell-enrollment and do not see an account you want to have access to call or come by a branch and speak with a customer service representative about having the account added.
Q: What if I forget my password?
A: Use the forgotten password link or contact one of our offices or call us at 1-800-526-3572.
Q: I have more questions. Who do I call?
A: You can email or call our one of our Customer Service Representatives at any location ( 8:30am - 4:30pm M-TH; 8:30am - 6:00pm Friday's) for more information at 1-800-526-3572.
Are you using a supported browser? Click here to check.
ALERT!
We will NEVER request sensitive information on our website or via email! Recognize Fraud.
You should never give personal or financial information through email. It is possible to make email messages appear to come from a reliable source. If you have responded to an email similar to this one or if you ever have questions regarding a communication that appears to come from us, please call us at 423-745-1111 or your local branch.
* Microsoft Internet Explorer Version 5 or higher saves user names and passwords. It will automatically complete any login request for you. This allows people at your computer to use your logins without knowing your passwords. To see how to turn this off, click here.
